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Technical Support Specialist


    PGCC OPEID: 002089
    Program Code: COMP.TECHSUP.CT
    Program Level: Certificate 
    Program CIP Code: 11.9999
    CIP Program Description: Technical Support Specialist 


    Technical Support Specialist

    Program Code: COMP.TECHSUP.CT
    This certificate program includes courses to prepare students for Microsoft Office Specialist (MOS) certifications, as well as A certification. Students wishing to pursue the A.A.S. degree may apply these credits to the Computer Information Systems degree.
    CIS 1010 Computer Literacy


    CIS 1330 Integrated Software Applications


    BMT 1650 Customer Service


    CIS 1700 Understanding Operating Systems


    ENT 1840 Introduction to Personal Computer Hardware


    CIS 1370 Introduction to Help Desk Tools and Procedures


    Choose one course from the following
       CIS 2070 Troubleshooting the Microcomputer Environment
       ENT 2840 Computer Repair


    Total Required for Certificate 




    Expected Time to and Cost of Certificate

    Credits: 21
    Semesters: 2
    Time: 9 Months
    Total Cost: $3,584


    • Tuition and Fees: $2,814
    • Books and Supplies: $770

    The expected time to degree is based upon the student being enrolled in 12 credit hours each semester. No summer enrollment is included. The expected cost is based on in-county tuition rates and no developmental course work.

    Student Completion and Debt Information

    Number of students completing the program
    between 7/1/2011 and 6/30/2012:  1

    Number of students from above who completed the
    program within the expected time: 1

    Number completing with any student loan debt: 1
    On-time completion is determined by the time period in which a student is enrolled in the program as indicated by their choice of major. Students graduating in a related degree and certificate program are not included in this calculation for total graduates or on-time graduates.

    Median Loan Debt: 7340*
    • Federal Student Loan Debt: 0*
    • Private Loan Debt: 0*
    • Institutional Financing Debt Plan: 0*
    Loan debt is only calculated for students during the time that they were enrolled in this particular program. If there are less than 10 completers, individually identifiable information will be marked with a *.

    Job Placement 


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