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Help Desk Technologies

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Continuing Education Certificate

Upon successful completion of the seven courses required for this certifcate a student will earn a Continuing Education Certificate. This is evidence that you have the necessary knowledge and skills to support a client help desk; including performing basic help desk assessments and functions, productivity management, and problem resolution, assest management, and how support staff use these tools to maintain a competitive edge.

Helpdesk technologies
Students with the desire to help and support non-technical people with their computer-related problems in the workplace should consider working in the Help Desk Technology field. Our Help Desk Technology certificate program is designed to prepare a student to support a client’s technology concerns. Students will learn the fundamentals of help desk organization; basic help desk assessments and functions, productivity measurements and problem resolution, software technologies to track and monitor the help desk infrastructure and more.

HELP DESK TECHNOLOGY CERTIFICATE

 

This seven-course certificate program is designed to prepare a student to support a client help desk, including the performance of basic help desk assessments and functions, productivity measurements and problem resolution, asset management, and how support staff utilize these tools to maintain a competitive edge.  Students in this program should have a strong interest in and understanding of customer service and a working knowledge of IT technologies including Windows (version XP or higher), the Internet, and a basic understanding of Microsoft Word and/or Excel.

Requirements for the Continuing Education Certificate include successful completion of the following courses:

  • DPR 535 Help Desk Technology Part 1 
  • DPR 536 Help Desk Technology Part 2  
  • DPR 776 Troubleshooting MS-Windows   (formerlly DPR 534)
  • DPR 538 Troubleshooting MS-Access for Help Desk Technology
  • DPR 539 Troubleshooting MS-Word for Help Desk Technology or
  • DPR-658 Troubleshooting Excel:  Help Desk
  • Two courses in MS-Office products 

DPR-535 Help Desk Technology: Part 1               0.6 CEUs 

This class is for those who want to work in the Help Desk environment. This is a lecture only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of the personal computer, the network environment and Windows (any version). No text. 

 2 sessions, $110*(includes a $50 lab fee)

82604     TTH       10/21-10/23    6:30 - 9:30 p.m.          TBA

86082    W            1/28-2/11        6:30 - 9:30 p.m.          TBA

 DPR-536 Help Desk Technology: Part 2      0.6 CEUs

This is a continuation of Help Desk Technology, Part 1 in which help desk software will be introduced. Prerequisites: A basic understanding of the personal computer, Help Desk Technology, Part 1 and Windows (any version). No text.  

2 sessions, $110*(includes a $50 lab fee)

82603       TTH  11/4-11/6    6:30 - 9:30 p.m.       TBA

87392      W       2/25-3/1     6:30 - 9:30 p.m.        TBA

DPR-776 Troubleshooting MS-Windows: Version XP   0.9 CEUs (Formally DPR 534)

In this 9-hour course, the student will review common error messages within MS-Windows product and practice to resolve them. Prerequisite: Experience with MS- Windows, any version XP or higher. No text.  

3 sessions, $150*(includes a $50 lab fee)

87388       W     4/22-5/6            6:30 - 9:30 p.m.      TBA

DPR-538 Troubleshooting MS-Access for Help Desk Technology   1.2 CEUs

In this class students will explore typical Windows and MS-Access software error messages and see how to resolve them. Prerequisite: Working knowledge of MS-Windows and MS-Access. No text.

 3 sessions, $150*(includes a $45 lab fee)

82600      S   11/8-11/22      9:00 a.m. - 12:00 p.m.        TBA

87390      S   3/14-3/28      9:00 a.m. - 12:00 p.m.          TBA

DPR-539 Troubleshooting MS-Word for Help Desk Technology       1.2 CEUs

In this class students will explore typical Windows and Microsoft-Word error messages and see how to resolve them. No text required. Prerequisite: Working knowledge of Microsoft-Windows and Microsoft-Word. No text.

3 sessions, $150*(includes a $50 lab fee)  

82600           S      11/8-11/22   9:00 a.m. 12:00 p.m.    TBA

86083           S      1/24-2/7   9:00 a.m. 12:00 p.m.        TBA

87394           W      3/25-4/15   6:30 pm. - 9:30 p.m.     TBA

DPR-658 Troubleshoot Excel: Help Desk             0.6 CEUs 

In this six-hour class students will be shown typical MS-Excel software error messages and be shown how to resolve them. No text required. Prerequisite: Working knowledge of MS-Windows (version XP or higher) and Introduction to Excel or equivalent experience. 3 sessions,

$140* (includes a $40 lab fee) 

87391            S      4/18-5/2         9:00 a.m. - 12:00 p.m..                 TBA