Students with the desire to help and support non-technical people with their computer-related problems in the workplace should consider working in the Help Desk Technology field. Our Help Desk Technology certificate program is designed to prepare a student to support a client’s technology concerns. Students will learn the fundamentals of help desk organization; basic help desk assessments and functions, productivity measurements and problem resolution, software technologies to track and monitor the help desk infrastructure and more.
This seven course certificate program includes the following courses:
- DPR 535 Help Desk Technology Part 1
- DPR 536 Help Desk Technology Part 2
- DPR 534 Troubleshooting MS-Windows
- DPR 538 Troubleshooting MS-Access for Help Desk Technology
- DPR 539 Troubleshooting MS-Word for Help Desk Technology or
- DPR-658 Troubleshooting Excel: Help Desk
- Two courses in MS-Office products
DPR-535 Help Desk Technology: Part 1 0.6 CEU
This class is for those who want to work in the Help Desk environment. This is a lecture only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of the personal computer, the network environment and Windows (any version). No text.
2 sessions, $100*(includes a $45 lab fee)
64239 W 5/22-5/29 6:30-9:30 p.m. CAT-212
DPR-536 Help Desk Technology: Part 2 0.6 CEU
This is a continuation of Help Desk Technology, Part 1 in which help desk software will be introduced. Prerequisites: A basic understanding of the personal computer, Help Desk Technology, Part 1 and Windows (any version). No text.
2 sessions, $100*(includes a $45 lab fee)
64247 W 6/5-6/126:30-9:30 p.m. CAT-212
DPR-534 Troubleshooting MS-Windows: Version XP 0.9 CEU
In this 9-hour course, the student will review common error messages within MS-Windows product and practice to resolve them. Prerequisite: Experience with MS- Windows, any version XP or higher. No text.
3 sessions, $140* (includes a $45 lab fee)
64254 T 6/4-6/180 6:30-9:30 p.m. CAT-105
DPR-538 Troubleshooting MS-Access for Help Desk Technology 1.2 CEUs
In this class students will explore typical Windows and MS-Access software error messages and see how to resolve them. Prerequisite: Working knowledge of MS-Windows and MS-Access. No text.
3 sessions, $135*(includes a $35 lab fee)
61833 W 5/1-5/15 6:30-9:30 p.m. CAT-212
64269 T 8/6-8/20 6:30-9:30 p.m. CAT-212
DPR-539 Troubleshooting MS-Word for Help Desk Technology 1.2 CEUs
In this class students will explore typical Windows and Microsoft-Word error messages and see how to resolve them. No text required. Prerequisite: Working knowledge of Microsoft-Windows and Microsoft-Word. No text.
3 sessions, $140* (includes a $45 lab fee)
64268 T 7/13-7/30 6:30-9:30 p.m. CAT-212
Click on Related Courses below for course descriptions.