Help Desk Technologies

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Continuing Education Certificate

Upon successful completion of the seven courses required for this certifcate a student will earn a Continuing Education Certificate. This is evidence that you have the necessary knowledge and skills to support a client help desk; including performing basic help desk assessments and functions, productivity management, and problem resolution, assest management, and how support staff use these tools to maintain a competitive edge.

Helpdesk technologies
Students with the desire to help and support non-technical people with their computer-related problems in the workplace should consider working in the Help Desk Technology field. Our Help Desk Technology certificate program is designed to prepare a student to support a client’s technology concerns. Students will learn the fundamentals of help desk organization; basic help desk assessments and functions, productivity measurements and problem resolution, software technologies to track and monitor the help desk infrastructure and more.

HELP DESK TECHNOLOGY CERTIFICATE

 

This seven-course certificate program is designed to prepare a student to support a client help desk, including the performance of basic help desk assessments and functions, productivity measurements and problem resolution, asset management, and how support staff utilize these tools to maintain a competitive edge.  Students in this program should have a strong interest in and understanding of customer service and a working knowledge of IT technologies including Windows (version XP or higher), the Internet, and a basic understanding of Microsoft Word and/or Excel.

Requirements for the Continuing Education Certificate include successful completion of the following courses:

  • DPR 535 Help Desk Technology Part 1 
  • DPR 536 Help Desk Technology Part 2  
  • DPR 776 Troubleshooting MS-Windows   (formerlly DPR 534)
  • DPR 538 Troubleshooting MS-Access for Help Desk Technology
  • DPR 539 Troubleshooting MS-Word for Help Desk Technology or
  • DPR-658 Troubleshooting Excel:  Help Desk
  • Two courses in MS-Office products 

DPR-535 Help Desk Technology: Part 1               0.6 CEUs 

This class is for those who want to work in the Help Desk environment. This is a lecture only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of the personal computer, the network environment and Windows (any version). No text. 

 2 sessions, $110*(includes a $50 lab fee)

77382     W       5/21-5/28       6:30 - 9:30 p.m.          CAT-139

 DPR-536 Help Desk Technology: Part 2      0.6 CEUs

This is a continuation of Help Desk Technology, Part 1 in which help desk software will be introduced. Prerequisites: A basic understanding of the personal computer, Help Desk Technology, Part 1 and Windows (any version). No text.  

2 sessions, $110*(includes a $50 lab fee)

77386      W      6/4-6/11   6:30 - 9:30 p.m.         Largo

DPR-776 Troubleshooting MS-Windows: Version XP   0.9 CEUs (Formally DPR 534)

In this 9-hour course, the student will review common error messages within MS-Windows product and practice to resolve them. Prerequisite: Experience with MS- Windows, any version XP or higher. No text.  

3 sessions, $150*(includes a $50 lab fee)

77384      W      7/23-8/6    6:30 - 9:30 p.m.  Largo  

DPR-538 Troubleshooting MS-Access for Help Desk Technology   1.2 CEUs

In this class students will explore typical Windows and MS-Access software error messages and see how to resolve them. Prerequisite: Working knowledge of MS-Windows and MS-Access. No text.

 3 sessions, $150*(includes a $45 lab fee)

77386     S  8/16-8/27         9:00 a.m. - 12:00 p.m.     Largo

DPR-539 Troubleshooting MS-Word for Help Desk Technology       1.2 CEUs

In this class students will explore typical Windows and Microsoft-Word error messages and see how to resolve them. No text required. Prerequisite: Working knowledge of Microsoft-Windows and Microsoft-Word. No text.

3 sessions, $150*(includes a $50 lab fee)  

77385          W   6/25-7/9      6:30 - 9:30 p.m.             Largo 

DPR-658 Troubleshoot Excel: Help Desk             0.6 CEUs 

In this six-hour class students will be shown typical MS-Excel software error messages and be shown how to resolve them. No text required. Prerequisite: Working knowledge of MS-Windows (version XP or higher) and Introduction to Excel or equivalent experience. 3 sessions,

$140* (includes a $40 lab fee) 

 74132   W      4/30-5/14          6:30-9:30 p.m.                 Largo

 

Contact Information

Barbara McCreary

Phone:

301-322-0873

Email us:

mccreabc@pgcc.edu