Information Technology Entry Program

Related Programs

Information Technology Entry Program

Winter 2012 Noncredit cover
A career in Computer Information Technology offers great job satisfaction and an excellent wage. The U.S. Bureau of Labor predicts that skilled computer technology staff will be in strong demand for the foreseeable future. Students who choose to study computer and information technology will gain the skills that can help them to solve technology problems in a variety of industries, such as business, science, law enforcement, politics, healthcare, and more.

 

 HTI-302   Windows 7 Step by Step   Future classes will be posted at a later date

  Total Cost of Course is $2490.00 (which includes materials used in class) 

 Course Description:   

This 48-hour program is designed to provide students with skills for setting up a Windows 7 home network. It lays the foundation for students interested in pursuing certification in desktop support: Microsoft Technology Specialist (MCTS). This certification validates the ability to successfully implement, build on, troubleshoot and debug a particular Microsoft technology. This highly interactive program teaches students about virtualization through hands-on labs utilizing VMware Player where the students install and configure multiple operating systems. Additionally, students perform labs and exercises where the develop knowledge and skills in cutting-edge technologies such as Cloud Computing Architecture. 

Course Objectives:  

Students who successfully complete the course will be able to: 

Explore Windows 7  Use the Start Menu, Taskbar and Control Panel; Locate System Information, Update System Files  Manage User Accounts  Create Accounts, Establish Permissions, Limit Computer Access  Manage a Network  Connect to a Network, Create and Work with a Homegroup, Share Files and folders  Navigate Windows and Folders  Work with Windows, File Types and Shared Folders; Map Network Drives, Use Windows Search  Manage Folders and Files  Determine File/Folder Properties; Change, Group, Sort, Move and Copy Files/Folders; Use Shortcuts  Connect to the Web  Use Internet Explorer 8  Manage Internet Explorer    Block/Allow Pop-Up Windows, Protect from Phishing, Create Security Zones, Protect Children's Privacy  Change Visual Elements  Create Themes, Desktop Backgrounds, Sounds, and Screen Savers  Change System Settings  Modify Start Menu, Modify Taskbar, Change Computer Name, Configure Computer Options  Work with Programs  Use Absent Programs, Media Management, Communication Tools, Utilities for Geeks, Games, Gadgets; Install and Remove Programs, Start Programs Automatically  Set Up Hardware Devices  Install Peripheral Devices, Share a Local Printer, Connect to a Remote Printer, Rate Computer Hardware, Locate Device Information   Configure VM Player install and Configure Multiple Operating Systems Inside VM Player 

 

 

HTI-320   Networking Basics Step-by-Step     Future Classes will be posted at a later date

Total Cost of Course is $2490.00  (which includes materials used in class)

Prerequisite: Windows 7 Step-by-Step  

Course Description: 

This course is intended for anyone interested in understanding the basics of configuring a home Peer-to-Peer or small business (Client/Server) computer network. This is a great course for anyone that would like a better understanding of how the computer(s) they have at home work or how a business network works. The student will learn how to configure a small network for home or business.  Students will create user accounts and groups. Students will assign permissions to resources they share on the network. Student can use their newly learned skills to use more features of their home computers or to develop a fundamental knowledge about Windows 7 and networking that can help them in future courses geared toward certification. Learn how to properly share files, folders, videos, music, etc. between multiple computers. Learn how to share information from a friend's computer to your home network. Start learning about: DHCP, DNS, TCP/IP and other configurable network features. This is a hands-on course… not simulated. The studentwill down load and install\configure VMWare, Virtual-PC, Windows 7 Ultimate and Windows Server 2008. The class will briefly discuss concepts from: CompTIA A+, CompTIA Net+, Microsoft Networking Essentials (MTA), and Microsoft OS Essentials (MTA) competencies.

Course Objective: Students who successfully complete this course will be able to:

Configure a Small Network, Share Resources for Other Users in a Peer-to-Peer or Client/Server Environment,    Create User Accounts and Groups, Assign Permissions to Secure Resources,    Down Load Resources from Various Sites,   Install and Configure: VMWare, Virtual-PC, Windows 7 Ultimate and Windows Server 2008     Promote Windows Server 2008 to a Domain Controller, Add and Create the Roles of DHCP and DNS,     Understand IP Addressing, Subnet Masks, Subnetting, CIDR and IP Address    

 

HTI-330   Operating Systems and Server Fundamentals   

 SYN# 84859       June 3 - August 21  Tues/Thur 6-10 p.m.  CE 113 

 Total Cost of Course is $2490.00  (which includes materials used in class)

 Prerequisite: Windows 7 Step-by-Step and Networking Basics 

Course Description

This is the third and final course in a three-course "IT foundation" program. It is designed to complete the student's IT foundation development, preparing the student for the demanding certification classes. Upon completion of this three-class program, the student will be prepared to effectively begin their preferred certification pathway with the strong fundamental skills they have developed. Students will be informed enough to choose the certification pathway that is most appropriate for them, such as Cisco, Microsoft or cyber security.     

This course is intended for dedicated learners interested in increasing their knowledge of operating systems and networking. Learn how to:  manage devices, install and upgrade client systems, manage applications, manage files and folders, configure operating systems, install and configure server software, create server roles, work with Active Directory, manage group policies, configure RAID, performance monitoring, backup and recovery, maintenance tools , updates and methodologies for configuration and maintenance. It can be used as part of a student's preparation for CompTIA and Microsoft Exams.    

HTI-336   Help Desk Analyst I

SYN#  84281**  April 22 - June 26, 2014   6:00 - 10:00 PM  Tue/Thur  CE 113

SYN# 81132**     April 21 - June 30, 2014  6:00 - 10:00 PM   Mon/Wed   CE 113 

**Class will not meet on May 26, 2014 

Total Cost of Course is $2990 (which includes materials used in class)

Prerequisite: Operating System and Server Fundamentals

Help desk analyst is a person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. It requires troubleshooting and good human communications skills.  The customer service industry (this includes help desk and network technician positions) require employees to develop a number of soft, or interpersonal skills as well as hard skills such as operating systems and product knowledge.   

Whether you interact with customers in person, on the phone, or via email, developing these skills and emphasizing them can help at your current job, in a job application or on an interview. Developing these skills will help you rise above the job market competition. Help Desk skills require effective communication both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued is more easily performed with well-developed skills.  For a help desk or network technician to confidently handle difficult customers and situations, they must have strong technical skills. Microsoft Certified Solutions Associate (MCSA) Windows Server 2012 shows that you have the primary set of Windows Server 2012 skills, relevant across multiple solution areas in a business environment. Exam 70-410 is the first of three exams toward the MCSA for Server 2012. Troubleshooting methodologies are learned and utilized to capably execute troubleshooting tasks. It is likely that at some point in your career, you will be asked or feel compelled to write a report, learn the correct way to develop and present the report. Learn and develop the steps needed to produce a successful account or analysis of an event that you need to write a report on and present it to supervisors and co-workers. 

Course Objectives:    

Prepare Students for Microsoft Exam 70-410 Installing and Configuring Windows Server 2012. 

Students who successfully complete this course should understand the following at a fundamental level:   

Customer Service: The foundation of creating a customer service culture, going the extra mile, being a customer advocate, applying behaviors of helpfulness, genuine interest, respect moves customers from hostile or ambivalent toward supportive and enthusiastic Troubleshooting: Methodologies utilized to capably execute troubleshooting tasks, apply and consistently use a troubleshooting framework, methodology, streamline your troubleshooting activities, approach problems with confidence. Troubleshooting methodologies five phases: Discovery, Planning, Problem Reproduction, Problem Isolation, and Analysis  Report writing: Write a report. Steps to producing a successful account or analysis, report's objective, your audience, your topic, first draft, Format the report, Ask colleagues to critique the latest draft, Produce a revised version, create a final draft, & Submit the report. Administration: Manage devices, manage applications, manage files and folders, configure operating systems, install and configure server software, create server roles, work with Active Directory, manage group policies, configure RAID, performance monitoring, backup and recovery, maintenance tools, updates and methodologies for configuration and maintenance. 

 

HTI-337   Help Desk Analyst II

SYN# 894111 September 15 - October 22, 2014 6:00 - 10:00 PM  Mon/Wed CE 113

Instructor:  Rich Bittner

Total Cost of Course is $2490

Prerequisite: Operating System and Server Fundamentals

Course Description:   

Help desk analyst is a person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. It requires troubleshooting and good human communications skill.The customer service industry (this includes help desk and network technician positions) require employees to develop a number of soft, or interpersonal skills as well as hard skills such as operating systems and product knowledge.     

Whether you interact with customers in person, on the phone, or via email, developing these skills and emphasizing them can help at your current job, in a job application or on an interview. Developing these skills will help you rise above the job market competition. Help Desk skills require effective communication both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued is more easily performed with well developed skills.  For a help desk or network technician to confidently handle difficult customers and situations, they must have strong technical skills. Microsoft Certified Solutions Associate (MCSA) Windows Server 2012 shows that you have the primary set of Windows Server 2012 skills, relevant across multiple solution areas in a business environment. Exam 70-411 is the second of three exams toward the MCSA for Server 2012. Troubleshooting methodologies are learned and utilized to capably execute troubleshooting tasks. It is likely that at some point in your career, you will be asked or feel compelled to write a report, learn the correct way to develop and present the report. Learn and develop the steps needed to produce a successful account or analysis of an event that you need to write a report on and present it to supervisors and co-workers.   

Course Objectives:  

Prepare Students for Microsoft Exam 70-411 Administering Windows Server 2012.  

This course will help validate the skills and knowledge necessary to administer a Windows Server 2012 Infrastructure in an enterprise environment. The three MCSA exams collectively validate the skills and knowledge necessary for implementing, managing, maintaining, and provisioning services and infrastructure in a Windows Server 2012 environment.  This Microsoft Official Academic Course is mapped to the 70-411 Administering Windows Server 2012 exam objectives.  This course focuses on real skills for real jobs and prepares students to prove mastery of core services such as user and group management, network access, and data security. In addition, students that complete this course should develop the following valuable skills:

Implementing a Group Policy Infrastructure, Managing User and Service Accounts, Maintaining Active Directory Domain Services, Configuring and Troubleshooting DNS, Configuring and Troubleshooting Remote Access, Installing, Configuring, and Troubleshooting the Network Policy Server Role, Optimizing File Services, Increasing File System Security, Implementing Update Management, Deploying and Managing Server Images, Implementing Patch Management,  Monitoring Servers, Configuring Distributed File System (DFS), Configuring File Server Resource Manager (FSRM),  Configuring File Services and Disk Encryption, Configuring Advanced Audit Policies, Configuring DNS Zones, Configuring DNS Records, Configuring VPN and Routing, Configuring Direct Access, Configuring a Network Policy Server, Configuring NPS Policies, Configuring Network Access Protection (NAP), Configuring Server Authentication, Configuring Domain Controllers, Maintaining Active Directory, Configuring Account Policies, Configuring Group Policy Processing, Configuring Group Policy Settings, Managing Group Policy Objects, Configuring Group Policy Preferences

 HTI 338 -    Help Desk Analyst III – 48 Hours - $2490        

 Instructor:  Rich Bittner                 

SYN# 90956      November 10 - January 5, 2015    2014 6:00 - 10:00 PM  Mon/Wed CE 113  

NO class on November 26, 2014

Prerequisites:    Help Desk Analyst I and II

Textbooks:     70-412 Configuring Advanced Windows Server 2012 R2 Services with Lab Manual and MOAC Labs Online.  ISBN : 978-1-118-96655-6

Course Description:   

Help desk analyst is a person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. It requires troubleshooting and good human communications skills. The customer service industry (this includes help desk and network technician positions) require employees to develop a number of soft, or interpersonal skills as well as hard skills such as operating systems and product knowledge. Whether you interact with customers in person, on the phone, or via email, developing these skills and emphasizing them can help at your current job, in a job application or on an interview. Developing these skills will help you rise above the job market competition. Help Desk skills require effective communication both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued is more easily performed with well developed skills.  For a help desk or network technician to confidently handle difficult customers and situations, they must have strong technical skills. Microsoft Certified Solutions Associate (MCSA) Windows Server 2012 shows that you have the primary set of Windows Server 2012 skills, relevant across multiple solution areas in a business environment. Exam 70-412 is the third of three exams toward the MCSA for Server 2012. Troubleshooting methodologies are learned and utilized to capably execute troubleshooting tasks. It is likely that at some point in your career, you will be asked or feel compelled to write a report, learn the correct way to develop and present the report. Learn and develop the steps needed to produce a successful account or analysis of an event that you need to write a report on and present it to supervisors and co-workers.   

Course Objectives:

Prepare Students for Microsoft Exam 70-412 Configuring Advanced Windows Server 2012 R2 Services.   

This course will help validate the skills and knowledge necessary to administer Windows Server 2012 in an enterprise environment. The three MCSA exams collectively validate the skills and knowledge necessary for implementing, managing, maintaining, and provisioning services and infrastructure in a Windows Server 2012 environment.  This Microsoft Official Academic Course is mapped to the 70-412 Configuring Advanced Windows Server 2012 R2 Services exam objectives.  This course focuses on real skills for real jobs and prepares students to prove mastery of core services such as user and group management, network access, and data security. In addition, students that complete this course should develop the following valuable skills:

Implementing Advanced Network Services, Implementing Advanced File Services, Implementing Dynamic Access Control, Implementing Network Load Balancing, Implementing Failover Clustering, Implementing Disaster Recovery, Implementing Active Directory Certificate Services (AD CS), Implementing Active Directory Federation Services (AD FS),

Configure Network Load Balancing (NLB), Configure failover clustering, Manage failover clustering roles, Manage VM movement, Configure advanced file services, Implement Dynamic Access Control (DAC), Configure and optimize storage,

Configure and manage backups, Configure site-level fault tolerance, Implement an advanced Dynamic Host, Configuration Protocol (DHCP) solution, Implement an advanced DNS solution, Deploy and manage IP Address, Management (IPAM), Configure a forest or a domain, Configure trusts, Configure sites, Manage Active Directory and SYSVOL replication, Implement Active Directory Federation Services (AD FS), Install and configure Active Directory, Certificate Services (AD CS), Manage certificates, Install and configure Active Directory Rights Management Services (AD RMS)