Information Technology Entry Program

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Information Technology Entry Program

Winter 2012 Noncredit cover
A career in Computer Information Technology offers great job satisfaction and an excellent wage. The U.S. Bureau of Labor predicts that skilled computer technology staff will be in strong demand for the foreseeable future. Students who choose to study computer and information technology will gain the skills that can help them to solve technology problems in a variety of industries, such as business, science, law enforcement, politics, healthcare, and more.

 HTI-302   Windows 7 Step by Step

Total Cost of Course is $2490.00 (which includes materials used in class)

SYN# 81058    June 2 - July 7, 2014   6:00  - 10:00 PM   CE 113

 Course Description: 

 This 48-hour program is designed to provide students with skills for setting up a Windows 7 home network. It lays the foundation for students interested in pursuing certification in desktop support: Microsoft Technology Specialist (MCTS). This certification validates the ability to successfully implement, build on, troubleshoot and debug a particular Microsoft technology. This highly interactive program teaches students about virtualization through hands-on labs utilizing VMware Player where the students install and configure multiple operating systems. Additionally, students perform labs and exercises where the develop knowledge and skills in cutting-edge technologies such as Cloud Computing Architecture.

Course Objectives:

Students who successfully complete the course will be able to:

Explore Windows 7

  • Use the Start Menu, Taskbar and Control Panel; Locate System Information, Update System Files

Manage User Accounts

  • Create Accounts, Establish Permissions, Limit Computer Access

Manage a Network

  • Connect to a Network, Create and Work with a Homegroup, Share Files and Folders

Navigate Windows and Folders

  • Work with Windows, File Types and Shared Folders; Map Network Drives, Use Windows Search

Manage Folders and Files

  • Determine File/Folder Properties; Change, Group, Sort, Move and Copy Files/Folders; Use Shortcuts

Connect to the Web

  • Use Internet Explorer 8

Manage Internet Explorer

  •  Block/Allow Pop-Up Windows, Protect from Phishing, Create Security Zones, Protect Children’s Privacy

Change Visual Elements

  • Create Themes, Desktop Backgrounds, Sounds, and Screen Savers

Change System Settings

  • Modify Start Menu, Modify Taskbar, Change Computer Name, Configure Computer Options

Work with Programs

  • Use Absent Programs, Media Management, Communication Tools, Utilities for Geeks, Games, Gadgets; Install and Remove Programs, Start Programs Automatically

Set Up Hardware Devices

  • Install Peripheral Devices, Share a Local Printer, Connect to a Remote Printer, Rate Computer Hardware, Locate Device Information

Configure VM Player

  • install and Configure Multiple Operating Systems Inside VM Player


HTI-320   Networking Basics Step-by-Step      Future Classes will be posted at a later date

Total Cost of Course is $2490.00  (which includes materials used in class)

Prerequisite: Windows 7 Step-by-Step  

Course Description: 

This course is intended for anyone interested in understanding the basics of configuring a home Peer-to-Peer or small business (Client/Server) computer network. This is a great course for anyone
that would like a better understanding of how the computer(s) they have at home work or how a business network works. The student will learn how to configure a small network for home or business.
Students will create user accounts and groups. Students will assign permissions to resources they share on the network. Student can use their newly learned skills to use more features of their home
computers or to develop a fundamental knowledge about Windows 7 and networking that can help them in future courses geared toward certification. Learn how to properly share files, folders, videos,
music, etc. between multiple computers. Learn how to share information from a friend's computer to your home network. Start learning about: DHCP, DNS, TCP/IP and other configurable network features.

This is a hands-on course… not simulated. The studentwill down load and install\configure VMWare, Virtual-PC, Windows 7 Ultimate and Windows Server 2008. The class will briefly discuss
concepts from: CompTIA A+, CompTIA Net+, Microsoft Networking Essentials (MTA), and Microsoft OS Essentials (MTA) competencies.

Course Objective:

Students who successfully complete this course will be able to:

  • Configure a Small Network, Share Resources for Other Users in a Peer-to-Peer or Client/Server Environment,  
  • Create User Accounts and Groups, Assign Permissions to Secure Resources,  
  • Down Load Resources from Various Sites, 
  • Install and Configure: VMWare, Virtual-PC, Windows 7 Ultimate and Windows Server 2008  
  •  Promote Windows Server 2008 to a Domain Controller, Add and Create the Roles of DHCP and DNS, 
  •   Understand IP Addressing, Subnet Masks, Subnetting, CIDR and IP Address   


HTI-330   Operating Systems and Server Fundamentals    Future Classes will be posted at a later date

 Total Cost of Course is $2490.00  (which includes materials used in class)

 Prerequisite: Windows 7 Step-by-Step and Networking Basics 

Course Description: 

 This is the third and final course in a three-course “IT foundation” program. It is designed to complete the student’s IT foundation development, preparing the student for the demanding certification classes. Upon completion of this three-class program, the student will be prepared to effectively begin their preferred certification pathway with the strong fundamental skills they have developed. Students will be informed enough to choose the certification pathway that is most appropriate for them, such as Cisco, Microsoft or cyber security.    

This course is intended for dedicated learners interested in increasing their knowledge of operating systems and networking. Learn how to:  manage devices, install and upgrade client systems, manage applications, manage files and folders, configure operating systems, install and configure server software, create server roles, work with Active Directory, manage group policies, configure RAID, performance monitoring, backup and recovery, maintenance tools , updates and methodologies for configuration and maintenance. It can be used as part of a student’s preparation for CompTIA and Microsoft Exams.   

HTI-336   Help Desk Analyst I

SYN#  84281  April 22 - June 26, 2014   6:00 - 10:00 PM  Tue/Thur  CE 113

**Class will not meet on April 15 and April 17, 2014

SYN# 81132     April 21 - June 30, 2014  6:00 - 10:00 PM   Mon/Wed   CE 113

**Class will not meet on May 26, 2014

Total Cost of Course is $2990 (which includes materials used in class)

Prerequisite: Operating System and Server Fundamentals

Help desk analyst is a person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. It requires troubleshooting and good human communications skills.  The customer service industry (this includes help desk and network technician positions) require employees to develop a number of soft, or interpersonal skills as well as hard skills such as operating systems and product knowledge.  

 Whether you interact with customers in person, on the phone, or via email, developing these skills and emphasizing them can help at your current job, in a job application or on an interview. Developing these skills will help you rise above the job market competition. Help Desk skills require effective communication both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued is more easily performed with well developed skills.  For a help desk or network technician to confidently handle difficult customers and situations, they must have strong technical skills. Microsoft Certified Solutions Associate (MCSA) Windows Server 2012 shows that you have the primary set of Windows Server 2012 skills, relevant across multiple solution areas in a business environment. Exam 70-410 is the first of three exams toward the MCSA for Server 2012. Troubleshooting methodologies are learned and utilized to capably execute troubleshooting tasks. It is likely that at some point in your career, you will be asked or feel compelled to write a report, learn the correct way to develop and present the report. Learn and develop the steps needed to produce a successful account or analysis of an event that you need to write a report on and present it to supervisors and co-workers.


Course Objectives:   

Prepare Students for Microsoft Exam 70-410 Installing and Configuring Windows Server 2012.

Students who successfully complete this course should understand the following at a fundamental level:  

  • Customer Service: The foundation of creating a customer service culture, going the extra mile, being a customer advocate, applying behaviors of helpfulness, genuine interest, respect moves customers from hostile or ambivalent toward supportive and enthusiastic
  • Troubleshooting: Methodologies utilized to capably execute troubleshooting tasks, apply and consistently use a troubleshooting framework, methodology, streamline your troubleshooting activities, approach problems with confidence.
  • Troubleshooting methodologies five phases: Discovery, Planning, Problem Reproduction, Problem Isolation, and Analysis
  • Report writing: Write a report. Steps to producing a successful account or analysis, report’s objective, your audience, your topic, first draft, Format the report, Ask colleagues to critique the latest draft, Produce a revised version, create a final draft, & Submit the report.
  • Administration: Manage devices, manage applications, manage files and folders, configure operating systems, install and configure server software, create server roles, work with Active Directory, manage group policies, configure RAID, performance monitoring, backup and recovery, maintenance tools, updates and methodologies for configuration and maintenance.





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Barbara McCreary



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