In the hospitality industry, quality service is a key component of every company's success. Regardless of the venue, be it a cruise ship, a restaurant, a professional meeting or convention, the hospitality industry is a business of creating positive human experiences. Learning and managing oneself and maintaining positive team relationships at work is crucial. This course will focus on understanding how each of our personalities affects the way we interact with others, as well as on methods for increasing our effectiveness at working within groups, both as a leader and as a participant.