DPR-535 - Help Desk Technology, Part 1

This class is for those who want to work in the Help Desk environment. This is a lecture only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequisites: basic understanding of the personal computer, the network environment and Windows (any version). No text required.
Academic Level
Continuing Education Level
Subject
Data Processing
Department
Continuing Ed - Open Classes
Credits
Not Available
Prerequisites
None
Corequisites
None
Return to Noncredit Course Search