Students will be taught basic help desk concepts, procedures and tools with emphasis on the team-oriented technical support environment. Students explore the features of software used in a support environment to collect knowledge, schedule and track repairs, such as call logging and reporting. The proper use of telephone-based technology is also presented. Meets concurrently with credit course INT-1370. Prerequisite: Successful completion of DPR-701: Introduction to Information Technology or permission of the instructor. For the online section of this course visit www.pgcconline.com for details. Students must have an Owl Link account and a college e-mail address.
Continuing Education Level
Continuing Ed - Open Classes