This course is for managers and other professionals who want to learn effective techniques for resolving conflict in a multi-cultural workplace. You will examine some potential areas for conflict and the cultural attitudes, behaviors and belief systems regarding conflict. The instructor presents a five-step process for resolving conflict in the workplace and describes common conflict management styles. The instructor, Charles C. Franklin, P.E. is an engineering manager with over 30 years of managing multi-cultural teams with diverse disciplines. He has worked on many international projects. Mr. Franklin is a registered mediator/arbitrator with the American Association of Arbitration, a board member of the Maryland Council for Dispute Resolution and a member of the Society for Human Resource Management.4.0 CEUs. 4 credit hours (category1) approved by the Maryland Board of Social Work Examiners.
Continuing Education Level
Continuing Ed - Open Classes