HTI-336 - Help Desk Analyst I

Help Desk Analyst is a person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. It requires troubleshooting and good human communications skills. Whether you interact with customers in person, on the phone, or via email, developing these skills and emphasizing them can help at your current job, in a job application or on an interview. Developing these skills will help you rise above the job market competition. Help Desk skills require effective communication both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued is more easily performed with well developed skills. This course will prepare students for the Microsoft Exam 70-410 Installing and Configuring Windows Server 2012.
Academic Level
Continuing Education Level
Home Office Technology
Continuing Ed - Open Classes
Not Available
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