OCC-438 - Auto Employee Prod & Reten

Customers and employees are far more demanding and far less loyal than any other time in history! Struggling to hold your employees accountable? Want to build greater trust in your company? This course is designed to set up an efficient communication process for managing customer/employee expectations. This course introduces best practices for increasing customer satisfaction and retention. Upon completion of this course, students will be able to: identify the 5 stages to an Agreed Upon Goal; perform a Customer Care S.W.A.T. Analysis; set up selling requirements, reporting relationships, chain of command, responsibilities/duties and measures of performance; recognize key points to consider when selling your service; explain the process involved in setting customer expectations; and recognize relevant information for handling customer requests.
Academic Level
Continuing Education Level
Subject
Occupational
Department
Continuing Ed - Open Classes
Credits
Not Available
Prerequisites
None
Corequisites
None
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