Prince George's Community College

Management & Supervision

Program Summary

All organizations have specific goals and objectives that they strive to meet. Executives at the corporate level devise strategies and formulate policies to ensure that these objectives are met. Although they have a wide range of titles — such as chief executive officer, chief operating officer, board chair, president, vice president, school superintendent, county administrator, or tax commissioner — all formulate policies and direct the operations of businesses and corporations, nonprofit institutions, governments, and other organizations.

Managers and supervisors perform a broad range of duties in virtually every economic sector. They coordinate and direct support services to organizations as diverse as insurance companies, computer manufacturers, and government offices. These workers manage the many services that allow organizations to operate efficiently, such as secretarial and reception, administration, payroll, conference planning and travel, information and data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, parking, and personal property procurement, supply, and disposal.

Specific duties for these managers vary by degree of responsibility and authority. First-line managers directly supervise a staff that performs various support services. Mid-level managers, on the other hand, develop departmental plans, set goals and deadlines, implement procedures to improve productivity and customer service, and define the responsibilities of supervisory-level managers. Some mid-level managers oversee first-line supervisors from various departments, including the clerical staff. Mid-level managers also may be involved in the hiring and dismissal of employees, but they generally have no role in the formulation of personnel policy.

The PGCC Advantage

Taught by practicing professionals and training consultants from the metropolitan area, our management courses offer quality instruction plus a convenient schedule of evening and weekend classes throughout the year. Continuing Education Units (CEUs) are awarded for successful completion of each course and may be applied to the Continuing Education Certificate in Management and Supervision.

Employment Trends

• Managers and supervisors work in private industry and government and have a wide range of responsibilities, experience, earnings, and education.
• Applicants face keen competition due to the substantial supply of competent, experienced workers seeking managerial jobs.
• Most government chief executives and legislators are elected; local government managers are appointed.

• Successful completion of each course earns a Certificate of Completion
• Coursework leading to award of a Continuing Education Certificate in Management and Supervision

 Program Curriculum

CORE COURSES

NOT ALL COURSES ARE SCHEDULED EVERY SEMESTER. PLEASE CHECK THE CURRENT SCHEDULE OF COURSES.

MGT463. Developing Supervisory Skills (1.2 CEUs)

This course is an introduction to the duties and responsibilities of a supervisor as a manager, leader, and administrator. You will be shown how to plan, organize, and control work; build a working relationship with your boss; and effectively supervise your staff. Topics include planning and organizing; supervisor vs. worker; employee coaching and counseling; producing results; and communicating effectively. Text: Supervisor’s Survival Kit, 9^th edition (Prentice Hall) Duration: 12 hrs.

 Learning Objectives

• Define the role and functions of a supervisor
• Explain the basic principles of motivating employees
• Use a variety of communication skills to coach, counsel and discipline employees; demonstrate an understanding of organizational planning and organizing
• Produce a high volume of work through encouraging coordination and cooperation among employees
• Discuss the legal responsibilities of a supervisor

 MGT464. Leadership Dynamics (1.2 CEUs)

In this course, you will examine the functions of a leader; leadership styles; and the importance of human relations skills in influencing, directing, and motivating employees. How to delegate tasks, take risks, and make decisions will be included. Text: Leadership: Essential Steps Every Manager Needs To Know, 3^rd edition (Prentice Hall). Duration: 12 hrs.

 Learning Objectives

• Describe the functions of a leader and various leadership styles
• Identify personal strengths and strengths and weaknesses of others
• Employ listening and interpersonal skills to influence and guide the work of others
• Demonstrate an understanding of how to match people to tasks and how to delegate tasks
• Make effective decisions as a result of using a process consisting of identifying problems, developing solutions, evaluating alternatives, and analyzing risks

 MGT465. Managing Human Resources (1.2 CEUs)

In today’s complex work environment, knowledge of human resource management is a critical skill for supervisors. This course helps you increase your understanding of personnel management and human resource functions. Topics include staffing, interviewing, training, motivation, performance appraisal, and employee services. Duration: 12 hrs.

 Learning Objectives

• Describe the principal functions performed in human resources management and how these functions evolved
• Recognize the advantages and disadvantages of staffing job vacancies with personnel within the organization
• List the guidelines for the interviewing process
• Identify the types of pre-employment questions that should be avoided during the interview
• Recognize the major laws and court decisions affecting equal employment opportunity and affirmative action
• Identify the requirements for a sound benefits program
• Explain what supervisors can do to create motivating conditions at work
• Describe the major performance-appraisal system

 ELECTIVE COURSES

 MGT602. Grammar and Proofreading (1.8 CEUs)

Offered in cooperation with the American Management Association, this course provides you an opportunity to improve your grammar and proofreading skills. The course offers an in-depth look at the professional writing process and common writing problems. You’ll study basic parts of the sentence and learn about incomplete sentences, fragments, and run-on sentences. You will be taught how to develop correct, complete, varied sentences in order to develop effective paragraphs. The course offers a review of punctuation, capitalization, abbreviations, italics, hyphens, spelling, verb usage, common word pitfalls, and effective proofreading. Duration: 18 hrs.

 Learning Objectives

• Identify key components of a well-written business document. Avoid procrastination and impulsive writing
• Reduce excess words and phrases; use transitional words and phrases; improve the style, grace and clarity of professional writing
• Correctly use commas, semicolons, dashes, parentheses, slash marks, ellipsis marks, quotation marks, italics and brackets
• Recognize and avoid misplaced and dangling modifiers, split infinitives, run-on sentences, excess wording and other errors
• Proofread for accuracy and clarity of meaning

COM320. At Ease with Public Speaking (1.2 CEUs)

This course provides six weeks of fun designed to literally get you up off your feet. Weekly practice in speech making and short-talk presentations will transform even the most veteran of public speaking wallflowers into prize winners. Excellent training for those who want to add polish to everything from job interviews to church or boardroom presentations. Duration 12 hrs.

 Learning Objectives

• Demonstrate ways of decreasing distractions in the delivery of a speech
• Plan a clear, focused presentation
• Define and demonstrate informing, persuading, and entertaining speeches
• Analyze an audience correctly to target that audience in a speech
• Formulate impromptu remarks

 MGT522. Conflict Resolution (0.8CEU)

This course will focus on conflict in the workplace with both internal and external customers. Participants will identify types of difficult people and how to cope with them, as well as identify their own conflict resolution style and alternative methods to resolve conflict. Text: The Manager’s Pocket Guide to Dealing with Conflict (HRD Press). Duration: 8 hrs.

 Learning Objectives

• Define conflict
• Identify types of difficult people
• Explain ways to cope with the different types
• Identify their own conflict style
• Use alternative methods to resolve conflict

 MGR426. Effective Communication Skills (1.2 CEUs)

Research shows that success in any business depends on one’s ability to communicate effectively. Whether you are communicating with an employee, colleague, or supervisor, the way you speak, write, listen, solve problems, disagree, and generally get your point across, sends a message about YOU as a communicator. Participants in this course will examine basic communication principles and communication styles; develop effective listening skills; identify and overcome barriers to effective communication; and use a variety of conflict management techniques. Duration: 12 hrs.

Learning Objectives

• Articulate messages in clear concise words avoiding ambiguous communication
• Reduce defensiveness to different communication styles
• Develop effective listening skills
• Demonstrate improved open and closed-ended questioning techniques
• Interpret nonverbal communication with reliability
• Identify and overcome communication barriers
• Use conflict management techniques successfully

MGT412. Planning and Conducting Effective Meetings (0.6 CEU)

This course provides key steps for planning and conducting an effective meeting. You will be taught how to conduct short, productive meetings as vehicles for sharing information, resolving issues, and improving employee productivity and morale. Learn to plan and schedule meetings; develop agendas; prepare materials and discussions in advance; coordinate with guests and meeting participants; respond appropriately to the types of behaviors exhibited in meetings; and manage the time and cost of meetings. Text: The Manager’s Pocket Guide to Effective Meeting (HRD Press). Duration: 6 hrs.

Learning Objectives

• Plan and communicate the purpose of meetings in order to meet the goal(s) of sharing information, resolving issues, improving employee productivity and morale, and conducting an effective meeting
• Develop meeting agendas based on participants' input and organizational needs; plan and schedule the timeframe and flow of meetings. Discuss the role and responsibility of the meeting leader
• Coordinate with guests and meeting participants regarding purpose, format, schedule, materials, and plan for discussion. Plan discussions, presentations, and information to be distributed
• Estimate the actual and hidden costs of meetings in terms of preparation time, meeting time, benefits gained, and other factors
• Anticipate the various behaviors, attitudes and reactions that may be exhibited by meeting participants and prepare professional responses to use as a meeting leader

 MGT414. Anger Management (0.6 CEU)

Don't let anger get the best of you! Discover ways to deal with the natural emotion of anger and develop communication, empathy, problem solving, and conflict resolution skills. By using nonviolent alternatives, you can foster a win-win environment that channels your anger productively. Duration: 6 hrs.

Learning Objectives

• Discuss the various expressions of anger and rage that are evident in public and private life and the ill health, stress, misery, ruined relationships, injury and death caused by anger
• Explain the difference between constructive and destructive anger; discuss common "myths" related to anger; and describe how anger affects the body physically and why we can't think straight when angry
• Recognize what triggers your own anger and symptoms of anger such as jealousy, possessiveness, punitive behavior, controlling attitudes, poor communication, and substance abuse
• Identify unrealistic thoughts and expectations that have made you angry and your most common reactions and actions when angry
• Develop techniques for relaxing and calming yourself, intellectually disputing issues, and modifying your expectations and thought patterns

MGT434. Business Writing Intensive for Supervisors and Managers (1.8 CEUs)

This course provides guidance on the systematic 5-step writing process that includes preparation, research, organization, writing a draft, and revision. Students view real-world examples of business writing and practice writing effective memos, letters, reports, news releases, meeting minutes, and sales letters. It is recommended that students take the Grammar and Proofreading course MGT602, prior to taking this writing course, but it is not required. Also available is Grammar Refresher (see online courses). Text: The Business Writer’s Handbook, 7^th ed. (St. Martin’s Press). Duration: 18 hrs.

 Learning Objectives

• Recognize and avoid common grammatical, punctuation, and syntax errors in sentence development
• Organize information and ideas in preparation for writing. Follow a 5-step writing process to prepare, research, organize, write a draft, and revise writing samples
• Develop paragraphs using topic sentences, supportive information and transitions for continuity
• Write memos, letters, reports, news releases, meeting minutes, and sales letters using appropriate formats and targeting specific audiences
• Proofread and edit writing samples to eliminate problems and improve unity, completeness, accuracy, sentence variety, ethics in writing, word choice, mechanics, grammar, spelling and punctuation

 MGT427. Tools for Enhancing Employee Performance (1.2 CEUs)

This course provides a broad look at the issues of improving employee performance. Topics include how to use systems thinking to ensure that individual employee development is aligned to an organization’s mission, goals, and organizational objectives; how to collect and identify data to analyze performance gaps; and how to select training and non-training strategies to enhance performance. Duration: 12 hrs.

 Learning Objectives

• Analyze employee performance by using specific data-gathering and assessment techniques to identify performance gaps
• Conduct a cause analysis to explain reasons for performance gaps
• Select training strategies for enhancing performance and discuss ways to access training resources, implement training, and ensure transfer of training to the workplace
• Select non-training strategies for enhancing performance
• Discuss ways to evaluate training and non-training outcomes

COM304. Facilitating with Ease (1.8 CEUs)

This course provides practical core facilitation tools and techniques for those who want to improve their process skills and become true facilitators. Topics include differences between groups and teams; the roles and skills of an effective facilitator; facilitation tools fused to encourage participation, collaboration, buy-in, decision-making and action; handling conflict and difficult situations; facilitating meetings; and a self-assessment. Duration: 18 hrs.

Learning Objectives

• Define and discuss the role, values, attitudes, and skills of an effective facilitator
• Explain the differences between groups and teams
• Practice using facilitation tools and techniques to encourage active participation, collaboration, buy-in, decision-making, and action from groups and teams
• Effectively handle difficult situations involving conflict, lack of consensus, high resistance, and cynicism
• Lead processes and achieve closure in meetings and facilitated events, self-assess skill levels, and develop a plan for continued improvement of facilitation skills

OFC341. Accounting for Managers I (1.5 CEUs)

An overview for the manager/supervisor or administrative assistant responsible for making decisions using financial reports as part of the process. This course will provide an understanding of what accounting information is, why it is important, and how economic decision makers can use it. Topics will include income statement, owner’s equity, economic measurement and reality, depreciation, inventory, and cost of goods sold. This course meets concurrently with ACC103. Text required. Duration: 15 hrs.

Learning Objectives

• Analyze accounting information
• Interpret how this information can assist them in making sound financial decisions
• How to raise capital through debt and equity

 OFC342.   Accounting for Managers II (1.5 CEUs)

The second in a series of three for the manager/supervisor, administrative assistant who is responsible for making decisions using financial reports as part of the process. The student will be introduced to the main financial statements, the assumptions made in the preparation of the statements, and how they affect the values disclosed. Prerequisite: Accounting for Managers I. This course meets concurrently with ACC103. Text is required and will be used for all three levels. Duration: 15 hrs.

Learning Objectives

• Identify a financial statement
• List how the assumptions made in the financial statements affect the values place on the statement
• List what audits do for the user of financial statements

OFC343.   Accounting for Managers III (1.5 CEUs)

The last in the series for the manager/supervisor, administrative assistant who is responsible for making decisions using financial reports as part of the process. Topics that will be discussed include the cash flow statement, general accepted accounting principles, what audits do for the user of a financial statement, and how financial statement analysis reveals useful accounting information for the user. Prerequisite: Accounting for Managers I & II. This course meets concurrently with ACC103. Text required (all three levels use same text). Duration: 15 hrs.

 Learning Objectives

• Identify a cash flow statement
• List how audits affect the user of financial statements
• List how financial statement analysis is useful to the accounting information user

 OFC328. Payroll Accounting (1.5 CEUs)

This course covers payroll preparation, payroll rules, recordkeeping, and payroll tax reporting. This course meets concurrently with ACC105. Duration: 15 hrs.

 Learning Objectives

• Calculate overtime pay, FICA deduction for Social Security and Medicare, and federal income tax withholding
• Prepare a payroll register
• Journalize and post the payroll entry from the payroll register
• Maintain an individual employee earning record

Students will be shown how to establish a chart of accounts, vendor, customer, inventory, and payroll records, entering typical transactions for service and merchandising businesses, and preparation of standard financial statements using QuickBooks software. Accounting background helpful but not required to apply the QuickBooks application. Text required. Duration: 15 hrs.

Learning Objectives

• Discuss manual vs. computerized accounting
• Demonstrate ability to navigate, save, back up, restore, and print
• Demonstrate ability to set up the right information: accounts, customers, vendors, items, employees
• Demonstrate ability to choose the right transaction and knowledge of filling in the forms (purchases, sales, payroll, adjusting entries)
• Demonstrate an understanding of internal control, passwords, bank reconciliation, and schedule of accounts receivable

OFC344. QuickBooks II (1.5 CEUs)

Student will establish a chart of accounts, vendor, customer and inventory records, entering typical transactions and preparing standard financial reports for merchandizing firms using QuickBooks Software. Meets with ACC109. Prerequisite: Introduction to QuickBooks. Accounting background helpful but not required to apply the QuickBooks application. Same text as for OFC326. Duration: 15 hrs.

Learning Objectives

• Demonstrate how to set up a manufacturing firm and nonprofit
• Record customer, supplier, and employee transactions
• Prepare a budget
• Record year-end entries and print final statement and budget reports
• Demonstrate ability to export reports to Excel

 OFC345. QuickBooks III (1.5 CEUs)

Student will begin budgeting, job costing, and nonprofit accounting using QuickBooks software. Meets with ACC110. Prerequisite: OFC326 & 344. Accounting background helpful but not required to apply the QuickBooks application. Same text as for OFC326. Duration: 15hrs.

Learning Objectives

• Manage inventory
• Track employee time and attendance
• Track customer credit status
• Record transactions and year-end entries
• Print income statements and balance sheets

 OFC329. Introduction to Spreadsheet Accounting (1.5 CEUs)

Basic spreadsheet applications in accounting. Use of spreadsheets for record keeping, computation, analysis and presentation of accounting data is covered. Text required. Duration: 15 hrs.

 Learning Objectives

• Demonstrate ability to produce useable spreadsheets which accurately present relevant accounting data
• Demonstrate ability to use graphs to communicate financial information
• Discuss recordkeeping techniques
• Discuss and demonstrate ability to do financial analysis, cash management and assets management
• Prepare financial statements

 OFC361. Bookkeeping

This course covers the fundamentals of bookkeeping, including recordkeeping procedures, debits, credits, journal entries, ledger accounts, posting, accounts receivable, and accounts payable. Previous accounting experience not required. Text required. Duration: 15 hrs.

 Learning Objectives

• Explain general accounting procedures and prepare a general journal ledger
• Perform payroll procedures and employ techniques for accurate payroll recordkeeping
• Use procedures for recording accounts payable and accounts receivable and demonstrate the ability to read and explain financial statements
• Design account balance and find the balance of a ledger account
• Locate and correct errors made in journalizing, posting, and preparation of the Trial Balance and define and journalize the following: adjustment for unearned revenue, accrued expense, and accrued revenue

 OFC363.   Bookkeeping II

This course is the continuation of Bookkeeping. Topics include notes receivable, notes payable, banking procedures, and combined journals. Prerequisite: Bookkeeping. Same text as OFC361. Duration: 15 hrs.

 Learning Objectives

• Design account balance and find the balance of a ledger account
• Locate and correct errors made in journalizing, posting, and preparation of the Trial Balance
• Define and journalize the following: adjustment for unearned revenue, accrued expense, and accrued revenue

ELECTIVE COURSES ONLINE

 OFC350. Accounting Fundamentals

Demand for accounting professionals currently exceeds supply. If you’re interested in increasing your financial awareness and accountability while also gaining a marketable skill, this course is for you. The basics of double-entry bookkeeping, analyzing and recording financial transactions, and preparing various financial reports at the end of the fiscal period will be covered. Accounts receivable, accounts payable, payroll procedures, sales taxes, and various common banking activities will be discussed. We’ll cover all the bases, from writing checks to preparing an income statement and closing out accounts at the end of each fiscal period. Offered online in 12 sessions.

Learning Objectives

• Discuss account classifications, account titles, "T" accounts, the accounting equation, General Ledger accounts, and the Balance Sheet
• Demonstrate journalizing transactions and posting to the General Ledger and posting journal totals to the General Ledger and Schedule of Accounts Payable and Receivable
• Demonstrate journalizing and posting cash and charge sales and cash received on account as well as posting adjusting entries
• Discuss payroll and various deductions, banking services and reports
• Demonstrate ability to do End-of-Year Worksheet and Financial Reports as well as preparing a Post-Closing Trial Balance

 OFC354. Accounting Fundamentals II

This course will build on the knowledge gained in our Accounting Fundamentals course and will provide a solid understanding of corporate accounting practices. You will analyze transactions and prepare various corporate financial reports. Also, you’ll gain practical experience working with dividends, plant assets, depreciation, accrued revenue and expenses, retained earnings, stockholders’ equity, and more. Offered online in 12 sessions.

Learning Objectives

• Demonstrate ability to prepare a Schedule of Accounts Payable
• Enter charge sales into a Sales Journal and then post them to a General Ledger
• Explain how to account for long overdue receivables that probably won’t ever be paid
• Prepare an Income Statement, Stockholders’ Equity Statement and Balance Sheet
• Journalize and post an entire payroll

OFC347. Grammar Refresher

Gain confidence in your ability to produce clean, grammatically correct documents and speeches. Through the use of definitions, examples, and many reinforcing exercises, Grammar Refresher will cover the basics of English grammar. A patient instructor, memorable lessons, vivid examples, and interactive exercises will give you ample opportunity to put everything you learn into practice. Offered online in 12 sessions.

Learning Objectives

• Demonstrate ability to say what you mean (clarity, concision, diction, and logic)
• Demonstrate proper use of punctuation and capitalization
• Recognize and avoid run-on sentences
• Demonstrate ability to produce clean, grammatically correct documents and speeches
• Show ability to use the techniques for evaluating and proofreading your work

 OFC346. Administrative Assistant Fundamentals

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You’ll become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine. Offered online in12 sessions.

Learning Objectives

• Define the skills required of an administrative assistant
• Demonstrate knowledge of information and records management
• Demonstrate ability to arrange travel and meeting coordination
• Demonstrate knowledge of space planning and office ergonomics
• Use information provided to analyze and then implement solutions to create a high productive office environment

OFC349. Keys to Effective Communication                                        

Lost for words? Don’t be. This course will help you build rapport, trust, warmth, and respect through conversation. You will work step by step through the process of becoming a great conversationalist. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships. Offered online in 12 sessions.

Learning Objectives

• Identify keys to effective communication and set clear communication goals
• Demonstrate how to build and enhance rapport effectively and how to regain lost rapport
• Apply motivation strategies
• Plan a group presentation or event
• Demonstrate ability to communicate when you are stressed and angry

OFC321. Effective Business Writing                                    

Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don’t let small gaps in your business writing skills present you from reaching your full potential! It doesn’t matter whether you’re a clerical worker, an engineer, or an executive. If you communicate with others in writing, you need this course to help you identify and eliminate problem areas. By the end of this course, you’ll know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word. Offered online in 12 sessions.

Learning Objectives

• Use brainstorming techniques to identify and apply both creative and critical components in their writing
• Write the crucial first sentence using the seven strategies for putting their ideas in writing
• Revise, format, edit, and proofread their document after reviewing your grammar strengths and weaknesses
• Identify words to include or remove from a good business document as well as the pronouns to use when gender may be an issue in a business document
• Demonstrate the difference between email and other kinds of business writing

OFC322. Fundamentals of Supervision and Management                       

If you have recently been promoted to a supervisory or management position or want to know how to become a more effective manager, this course will help you master the basics of business by learning the language of management. You will be introduced to the skills to make a successful transition from employee to manager and you’ll discover how to manage your time so that you can deal with the constant demands of a managerial job. How to delegate responsibility, how to motivate employees, and how to influence and direct other people’s performance will also be covered. Offered online in 12 sessions.

Learning Objectives

• Explain what managers are and what they do, why they are needed, and how their various functions are defined
• Describe a typical supervisor’s day, as well as ways to handle the challenges that day
• Describe the differences between leadership and management, identify the four motivational theorists’ styles and the importance of motivation in management and supervision
• Discuss ways a supervisor can handle the challenges of delegation, performance management and time management. Identify time-wasters and time-savers
• Apply problem-solving techniques to use with conflict management and negotiation

OFC323. Fundamentals of Supervision and Management II

This course covers what a supervisor or a manager needs to know. Have you ever felt technically prepared for a supervisor’s role, yet defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. You will see why communication is essential in your quest to be a good manager or supervisor. Also covered will be personality traits in yourself and others and how they impact the ability to get the job done. You will also develop a plan to improve both your interpersonal skills and your work relationships. Offered online in 12 sessions.

Learning Objectives

• Explain the purposes and the components of organizational communication
• Introduce effective communication models
• Define interpersonal skills and why they are important skills for management to know and use
• Describe power and how it is used, and what is meant by situational leadership
• Explore personality conflicts and what leads to them