Help Desk Technologies

CIS 272 UNIX 0807 DSC 376(2)

Our Help Desk Technology certificate program is designed to prepare a student to support a client’s technology concerns. Students will learn the fundamentals of help desk organization; basic help desk assessments and functions, productivity measurements and problem resolution, software technologies to track and monitor the help desk infrastructure and more.

Help Desk Certificate
Successfully complete the following courses to earn our Continuing Education Certificate:

  • Help Desk Technology Part 1
  • Help Desk Technology Part 2
  • Troubleshooting MS-Windows
  • Troubleshooting MS-Access
  • Troubleshooting MS-Word
  • Troubleshooting Excel

Courses

DPR-535 Help Desk Technology: Part 1     0.6 CEUs
This class is for those who want to work in the Help Desk environment. This is a lecture-only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of the personal computer, the network environment and Windows (any version). No text.
2 sessions, $110* (includes a $50 lab fee)

27265 Tu/Th 1/30-2/1 6:30 PM - 9:30 PM CAT 135

DPR-536 Help Desk Technology: Part 2     0.6 CEUs
This is a continuation of Help Desk Technology, Part 1, in which help desk software will be introduced. Prerequisites: A basic understanding of the personal computer, Help Desk Technology, Part 1 and Windows (any version). No text.
2 sessions, $110* (includes a $50 lab fee)

27845 Tu/Th 2/13 - 2/15 6:30 PM - 9:30 PM CAT 135

DPR-846 Troubleshooting MS-Windows     0.9 CEUs
In this 9-hour course, the student will review common error messages within MS-Windows 10 product and practice to resolve them.
3 sessions, $150* (includes a $50 lab fee)

27842 Tu/Th 2/20 - 2/27 6:30 PM - 9:30 PM CAT 135

DPR-810 Troubleshooting MS-Access for Help Desk Technology     0.9 CEUs
In this class students will explore typical Windows and MS-Access software error messages and see how to resolve them. Prerequisite: Working knowledge of MS-Windows and MS-Access. No text.
3 sessions, $150* (includes a $50 lab fee)

20982 W 11/28 - 12/2 6:30 PM - 9:30 PM CAT 135
27842 Tu/Th 4/3 - 4/10 6:30 PM - 9:30 PM CAT 135

DPR-809 Troubleshooting MS-Word for Help Desk Technology     0.9 CEUs
In this class students will explore typical Windows and Microsoft-Word error messages and see how to resolve them. No text required. Prerequisite: Working knowledge of Microsoft-Windows and Microsoft-Word. No text.
3 sessions, $150* (includes a $50 lab fee)

27846 Tu/Th 3/1 - 3/8 6:30 PM - 9:30 PM CAT 135

DPR-811 Troubleshoot Excel: Help Desk     0.9 CEUs
In this six-hour class students will be shown typical MS-Excel software error messages and be shown how to resolve them. No text required. Prerequisite: Working knowledge of MS-Windows (version XP or higher) and Introduction to Excel or equivalent experience.
3 sessions, $150* (includes a $50 lab fee)

20893 W 11/18 - 12/9 6:30 PM - 9:30 PM CAT 135
27844 Tu/TH 3/20 - 3/27 6:30 PM - 9:30 PM CAT 135

DPR-820 Introduction to Cloud Computing Technologies     1.6 CEUs
This introductory cloud computing technologies course provides the training and knowledge required to effectively evaluate and assess the business and technical benefits of cloud computing and analyze could application use for your organization. Cloud computing provides a simple way to access servers, storage, databases and a broad set of application services over the internet.
$160* (includes a $80 lab fee)