Complaints

Complaints of an academic nature are generally resolved within the division offering the course in which the complaint occurs. Questions or disagreements about grades, performance in class, assignments, and class rules and procedures must be discussed first with the instructor outside of the classroom environment. If the issue cannot be resolved with the instructor, the student may then speak with the instructor’s supervising coordinator by filling out a Student Complaint Form. If there is no supervising coordinator, the complaint will be routed to the Department Chair or Dean form to request a meeting with the department chair.  If the issue is not resolved after speaking with the supervising coordinator and/or the department chair, the student may take the complaint to the dean of the division. If the complaint is not satisfactorily resolved by the dean, the student may file a final appeal with the vice president for academic affairs or his/her designee.

After meeting with the student, the instructor, supervisor, department chair, and dean must complete the Student Complaint/Appeal Administrative Tracking Form and provide it and any supporting data to the next person who hears the complaint no longer than 30 days after the submission of the appeal.

A student athlete complaint process has been set up; community members can share concerns related to, but not limited to, Mental and Physical well-being, Health and Safety Protocols, Team Culture, including abusive behavior, harassment or hazing by a coach, a College staff member or other student-athlete. Concerns submitted through this process will be reviewed by a senior-level administrator.

Please note that this process is not intended to address such concerns as playing time and position on the team. There are separate appeal processes for violations of the substance abuse policy, student-athlete conduct policy, and issues related to National Junior College Athletic Association (NJCAA rules. These issues should be discussed with Athletics Director Jo Ann Rogers Todaro.

Members of the College community can file a non-academic complaint. Complaints can be filed for any legitimate reasons when a service is not provided, or their student rights have not been granted. Complaints should discuss the issue with the person or department prior to submitting a non-academic complaint. The Office of Student Rights and Responsibilities routes the complaint to the supervisor or department investigator for review. 

After a review of the information or meeting with the student, the instructor, supervisor, department chair, and dean must complete the Student Complaint/Appeal Administrative Tracking Form and provide it and any supporting data to the next person who hears the complaint no longer than 30 days after the submission of appeal.