Our Help Desk Technology certificate program prepares students to support a client’s technology concerns. Students will learn the fundamentals of help desk organization, basic help desk assessments and functions, productivity measurements and problem resolution, software technologies to track and monitor the help desk infrastructure, and much more.
Help Desk Certificate
Complete the following courses to earn our Continuing Education Certificate:
- Help Desk Technology: Part One.
- Help Desk Technology: Part Two.
- Troubleshooting Microsoft Windows.
- Troubleshooting Microsoft Access.
- Troubleshooting Microsoft Word.
- Troubleshooting Microsoft Excel.
Summer 2024 Semester
Course Descriptions
TEC-451 Help Desk Technology: Part One
This class is for those who want to work in the help desk environment. This lecture-only class will cover the basics of help desk/department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of personal computers, network environments, and Windows (any version).
$110* (includes $50 lab fee).
09510 | 5/14 - 5/16 | 6:30-9:30 p.m. | Tue/Thu | CAT, Room number TBA
TEC-452 Help Desk Technology: Part Two
This is a continuation of Help Desk Technology: Part One, which will introduce help desk software. Prerequisites: A basic understanding of the personal computer, Help Desk Technology: Part One, and Windows (any version).
$110* (includes $50 lab fee).
09511 | 5/21 - 5/23 | 6:30 p.m.-9:30 p.m. | Tue/Thu | CAT, Room number TBA
TEC-456 Troubleshooting MS Windows-10
In this nine-hour course, the student will review common error messages within MS Windows 10 products and practice resolving them.
$150* (includes $50 lab fee).
09515 | 7/23 - 7/30 | 6:30-9:30 p.m. | Tue/Thu | CAT, Room number TBA
TEC-453 Troubleshooting MS Word for Help Desk Technology
In this nine-hour class, students will explore typical Windows and Microsoft Word error messages and see how to resolve them. No text is required. Prerequisite: Working knowledge of Microsoft Windows and Microsoft Word.
$150* (includes $50 lab fee).
09512 | 6/4 - 6/11 | 6:30-9:30 p.m. | Tue/Thu | CAT, Room number TBA
TEC-455 Troubleshoot Excel: Help Desk
In this six-hour class, students will be shown typical MS Excel software error messages and learn how to resolve them. No text is required. Prerequisite: Working knowledge of MS Windows (version XP or later) and Introduction to Excel or equivalent experience.
$150* (includes $50 lab fee).
09514 | 7/9 - 7/16 | 6:30-9:30 p.m. | Tue/Thu | CAT, Room number TBA
TEC-454 Troubleshooting MS Access for Help Desk Technology
In this class, students will explore typical Windows and MS Access software error messages and how to resolve them. Prerequisite: Working knowledge of MS Windows and MS Access.
$150* (includes $50 lab fee).
09513 | 6/18 - 6/25 | 6:30-9:30 p.m. | Tue/Thu | CAT, Room number TBA
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Contact Information
Phone: 301-546-0873
Email: itcerts@pgcc.edu