This micro-pathway will allow learners to earn a CompTIA/IT Fundamentals certification and CompTIA Network +certification and gain skills to become an Information Technology Support Specialist and, if desired, continue to earn CompTIA Security + certification and/or an AWS Cloud Practitioner certification and then an associate degree in information technology or cybersecurity.

The micro-pathway is a 12-month program for learners who work part- or full-time. It will be available in a competency-based learning format.

Key Benefits
  • Affordable program to help learners quickly train for a job, a better job, or a career as a healthcare technician
  • Gain a solid foundation for IT troubleshooting and helpdesk support
  • Career development and coaching
  • Opportunities for internships and jobs 
  • Credits may be counted toward an associate degree in Information Technology or Cyber Security

 

Credentials Earned

This program consists of six credentials which can be completed in less than 12 months.

Students will earn the following credentials:

  • CompTIA / IT Fundamentals 
  • CompTIA/Network +
  • CompTIA/Security +
  • AWS Cloud Practitioner
  • Critical Thinking
  • Creative Problem 
Information Technology Support Specialist Description

The IT Support specialist is the first point of contact for technical support service requests. An IT Support Associate can spend their day fielding incoming chats, calls, and online requests from internal staff and external clients and its subsidiary employees worldwide. The successful IT Support Associate will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support. to new processes and procedures quickly while dealing with a high volume of requests.

Core Competencies (Skills)

  • 1+ years of experience in IT help-desk or desk-side environment
  • Experience in Windows, Mac OS environments
  • Proven ability to communicate orally and in writing with technical and non-technical staff
  • Detail-oriented with extremely good follow-up
  • Works well in a collaborative, cross-team capacity, and also independently

Median Average Salary

$62,096.48 (Washington Metropolitan area)

Regional Employers May Include

  • WSSC Water
  • Pepco/Exelon
  • Carter Enterprise Solutions, LLC
  • Amazon Web Services
  • Signature Technology
  • Dai Technologies
  • Leidos
  • WGL-Alta Gas
Career Growth Opportunities

Regional Outlook 

High Demand -21,000 annual jobs in DC, MD, and VA

Regional Employers May Include

  • WSSC Water
  • Pepco/Exelon
  • Carter Enterprise Solutions, LLC
  • Amazon Web Services
  • Signature Technology
  • Dai Technologies
  • Leidos
  • WGL-Alta Gas

Information Technology Support Specialist Salary

$62,096.48 (Washington metropolitan area)

Education Options

CompTIA / IT Fundamentals

continue on to CompTIA Security+

continue on to CompTIA Network+ or AWS Cloud Practitioner

Cost
  • Registration Fee: $25.00
  • Tuition & Fees: $2,000
  • Program Fee: $160.00
  • Books: $0 (included in tuition) 
  • Exams: $0 (included in tuition) 

Total Cost: $2,185

Overview Chart

Information Technology Overview Chart